Know more about Securus Technologies

Securus Technologies has been in existence since 1986 when it was founded. It is an American for profit Prison Company with its headquarters in Dallas, Texas. The company provides job opportunities to about 1,000 people. It serves about 2,600 correctional facilities found in the United States of America and Canada. It also works for more than one million inmates across the country. The company’s regional offices are in Allen, Carrollton as well as Atlanta, Georgia.


Securus Technologies has created a name for itself. Its technology is described as comprehensive. Most of the technical solutions that are provided by this organization are quite innovative. Its primary focus is to see to it that there is proper and responsive communication especially in the law enforcement communities and correction facilities. Securus Technologies introduced systems that control contraband cell phones. It went further and came up with a wireless containment solution that helps to prevent the Contraband cell phones to connect to mobile networks. In the year 2016, the company announced that in three short years, it had invested over $600 in technologies, acquisitions, and patents.


With the technology developed by Securus, individuals can rest be assured that their safety and that of inmates is guaranteed. It helps in solving and preventing crimes, even those that may involve prisoners versus inmate. The chief executive officer of Securus Technology Mr. Richard Smith says that the company is dedicated to constantly developing new products and services that help to maintain order in correction facilities. The pillars that constitute this company according to Rick Smith is building safety for all.


The organization has received thousands of letters and emails praising the good work of keeping inmates, families and the entire society safe. For instance, one satisfied customer praised Securus Technology and its staff since he was able to use phone calls information to get a search warrant for a fellow employee who was corrupt.


Securus Technologies Receives Gold Stevie Award

Securus has been given the Gold Stevie Award for customer service in sales, and they have been given the award because of their incredible phone calling system for prisons. They have created something that is quite simple to use, and they are advancing a platform that will serve everyone with family in prison. This article explains how the company helps every customer with their prison calling experience.


#1: They Offer Videos And Calls


The company has come up with a proper system to offer video calls to inmates, and families may use it at any time. There are many people who are reading about the Gold Stevie Award wondering how they may take advantage of the calling system in their own families. They may place calls over video with the company at any time, and they may call over a regular phone line when needed.


#2: The Customer Service


The company has ensured many times over that customers will have service when needed. They will speak to customers about starting accounts, and they will help customers understand how to use their account. Each customer account may be used on a desktop, laptop or mobile device, and the company will ensure they are offering the aid customers require.


#3: The Mobile App


The mobile app will help users who must place calls when they are not at home. The mobile device may be much easier to use, and it will help users make calls with many people around a small device. Using a phone or tablet is a bit like taking a picture, and it is simpler than crowding around a computer.


Securus Technologies has the Gold Stevie Award because of the amazing work they have done to help customers call prisons. Families are connecting, and they are doing so with ease.


Securus Technologies Sets the Pace

For 25 years Securus Technologies has been at the forefront of institutional communications, linking inmates and families together along with law enforcement agencies and other legal institutions.

Currently, Securus serves over 3,400 institutions and over 1.2 million inmates all over North America with sophisticated and up-to-date communications capabilities. When families and inmates can stay in touch with one another, it provides a sense of purpose that is invaluable in keeping people who are incarcerated more in the mainstream of society because of the ability to connect with the outside.

Securus offers a suburb phone system, linking with Android and Apple smartphones, tablets, PCs, and standard landlines. Several phone plans are available from direct billing plans to the families, collect call plans to families, debit plans where inmates pay the bill and prepaid calling plans.

Along with phone capabilities, there is email, jail voicemail, and chat. For people on the go, which includes families and inmates, these features are very convenient for leaving a message or idea which can be followed up with at a later time.

There is a money transfer service where funds can be transferred to inmates so they can purchase items such as toothpaste, toiletries, books and other items that make it easier for them to get by on a day to day basis.

The Securus model has always emphasized excellent communications capability because of the superior techniques, methods, and equipment that serves customers. The fact that when families can stay in touch with one another, the stress of incarceration is lessened to a significant degree over time.

When an inmate is released, he or she has a better idea of what life is like outside of prison because of the communications that have taken place over a period of years. There is no doubt that the results speak for themselves in this category.

Securus Technologies Receives Recognition From The Better Business Bureau

Securus Technologies recently received accreditation from the Better Business Bureau (BBB). In addition, the company also received an A+ rating. The announcement that Securus Technologies received accreditation and an A+ rating from the Better Business Bureau is significant. For companies to receive accreditation from the Better Business Bureau, the company must be in good standing in the business community and provide excellent customer service.


The Better Business Bureau provides a layer of transparency for consumers to be able to judge and review companies with the assistance of an unbiased third party. The Better Business Bureau has no direct association with the companies that it provides information on regarding accreditation and rating. The Better Business Bureau has a long standing reputation for letting consumers know the performance of companies based on information not provided by the actual companies. This allows people to trust the information provided by the Better Business Bureau.


Securus Technologies worked hard to achieve the accreditation and A+ rating that the Better Business Bureau placed with Securus Technologies. The company established a call center to help with customer service activities. Concerning the Better Business Bureau, customer service is a huge part of the rating provided by the Better Business Bureau. The call center that Securus Technologies established is the largest in its industry, and the call center allows Securus Technologies to provide a high level of customer service.


Securus Technologies serves over 3,000 agencies such as public safety, corrections, and law enforcement along with over one million inmates. The company provides a variety of services to its clients that includes emergency response, public information, incident management, and inmate self-service.


Securus Technologies is one of the leading providers of services to the law enforcement, public safety, and corrections industries. The company has a commitment to offering its clients quality service and products. I feel that the recent announcement that Securus received accreditation and an A+ rating from the Better Business Bureau shows that the company is an outstanding company.


Exciting New Technology from Securus Technologies Helps Catch Criminals

Securus Technologies’ latest invention, the Investigator Pro 4.0, provides a searchable voice advancement to their program that allows investigators to track particular voices heard through the phone. Unlike past technologies that only recognized telephone numbers, the Investigator Pro 4.0 helps the officer discover potential criminal activity by tracking whether the party was ever an inmate, who in the prison is speaking with them, and whether current inmates are speaking with a released inmate.

Securus Technologies is headquartered in Dallas, Texas and serves millions of inmates, plus thousands of those in the police force. Their goal is to make the world a safer place to live, with tracking programs, incident management, and monitoring products in use in prisons throughout the United States. As technological advancements boom in the modern world, the police force and prison system has not been left in the dust, with new advancements coming through yearly.


Criminal networks are prevalent across the United States, with former and current inmates communicating through the walls of prisons. Investigator Pro 4.0 finally gives those in the criminal justice system a way to uncover these networks and end the criminality once and for all. And this is only the beginning; with the way that technology is increasing, there will surely be even more impressive advancements in criminal justice technology in the next few decades.